"Seamslessly integrating inquiries created via email and web-based forms into a very easy to use multi-staff web interface, osTicket a very popular open source support ticket system. Manage, organize and archive all your support requests and replies in just one place while providing your clients with accountability and the responsiveness they deserve. A very nice alternative to paid customer support systems, osTicket is a very simple, light, stable, open source, easy to setup and free software."
You can easily update your application from inside the cPanel.
We use mod_security to add an extra layer of security on top of your web application.
With MixDrop, you get the same application and configuration regardless of the hosting you are deploying osTicket to. This makes it easy to migrate between different servers using cPanel.